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How ziyatogel Handles Your Personal Information

Your account data, payment details and browsing activity on ziyatogel are handled with a clear set of rules — this page tells you exactly what we collect, why we collect it, and what you can do about it.

Account data protectedDANA, OVO, GoPay wallet privacyNo third-party data salesYour right to access and deleteIndonesia-aware data handling
ziyatogel How ziyatogel Handles Your Personal Information
HOW WE PROTECT IT

Data Security and Account Protection Practices

Security on your account goes beyond a password. We apply encryption to data in transit and at rest, meaning your payment details and identity records are not stored as plain text. Our fraud-detection layer monitors login behaviour — flagging sessions that differ significantly from your usual device or location — and may trigger an OTP verification step before access is granted. Data retention follows a defined schedule: active account data is kept while your account remains open; after account closure, transaction records are held only as long as required by applicable regulations, then deleted.

Encryption at Rest and in Transit

Account credentials, wallet references for DANA, OVO and GoPay, and transaction records are encrypted both while stored and while moving between your device and our servers.

OTP Login Verification

When our system detects a login from an unfamiliar device or location, a one-time password is sent to your registered phone number before account access is allowed.

Defined Data Retention Schedule

We keep your data only as long as your account is active or as regulations require after closure. We do not hold personal records indefinitely once a verified deletion request is processed.

Limited Third-Party Sharing

We share data only with payment processors handling your DANA, OVO or GoPay transactions, and with fraud-prevention partners — each receiving only what their service requires.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold on your account, request a correction, or ask us to remove your personal information, our support team handles these requests directly. We aim to acknowledge every data request promptly and resolve it within the window that applies under applicable local law. Contact us through any of the channels below.

Live Chat Open the chat widget from your account dashboard. Describe your data request and a support agent will confirm receipt and next steps within the session.
Email Support Send your data access or deletion request to our support email. Include your registered account name and the wallet type — DANA, OVO or GoPay — linked to your account.
Account Settings Some data corrections, such as updating your phone number or linked e-wallet, can be made directly inside your account profile without contacting support.

Common Questions About Your Privacy on ziyatogel

Privacy questions come up often when you connect a local wallet or open a new account. The answers below cover the most frequent ones we hear from people using DANA, OVO and GoPay on our platform.

We collect your name, email, phone number and the wallet identifier you use — DANA, OVO or GoPay. Device and session data is also recorded automatically to protect your account from unauthorised access.

No. We do not sell your personal information. Data is shared only with payment processors and fraud-prevention partners, limited strictly to what each service needs to complete a transaction.

Send a request via live chat or email with your registered account name and linked wallet type. We acknowledge requests and work to resolve them within the timeframe required by applicable local regulations.

Yes. Submit a deletion request through live chat or email. Some records may be retained temporarily if required by applicable law, but we will confirm exactly what is kept and for how long.

Wallet reference numbers are stored only long enough to confirm a transaction completed. We never store your e-wallet PIN or password. Payment data in transit is encrypted end-to-end.

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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.